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I was fairly treated
Waited until 3pm to tell me the part I needed wasnt in stock, then until 12pm the next day to tell me it would take a week to arrive.
Because it was an easy straightforward experience. It was a great customer service.
Extremely rude and extremely poor services.
Prebooked collection and delivery service. CTD phoned me 5pm to say the car was ready, took payment and advised a driver would deliver the car within 30 minutes. 6pm no car. I phoned 9 times no answer. I ended up collecting my car Saturday morning.
Although my car was pre-booked for fitting a roof box and bmw eye. Only the roof box was fitted but not the camera. It took 2 extra days to fit the camera in.
Took 1.5 months approx for availability to book the car in. This was looking at both the Thames Ditton & Cobham sites. See next box also
The service was fine. However the wait to see a service advisor was totally unacceptable. Over 45min when booking the car in and nearly an hour when collecting car. Plus another 15 mins to get car from parking.
Did exactly what was asked and efficiently
Booking and checking in/out ok. Cannot comment on technical quality of service but trust it is good. Checklist indicated video was made of the inspection, so disappointed not to receive, despite later call to reception.
I have requested a copy of the documentation related to my car service on numerous occasions over the last month by telephone, by email and by messages left for Customer Service department. I have received no response whatsoever. Appalling.
Poor booking arrangement
I arrived for a while you wait appointment at 11:45 I found that my car was not on the appointment list. Fortunately I had a text with a job number on. They managed to fit me in for my front brake pad and disc change but I did not leave until 15:00.
Clearly not good work as its back in with problems.
Booked online, but confirmation email missing details so had to call. Was told Thames Ditton didn't cover my address (even tho was on online form) so they would get back to me. Eventually agreed. Car collection was good, but car return poor.
No progress update re collection. On collection informed of factory recall affecting car. Waited over 30 mins for car, which was dirty and damaged. Booked appt for recall work, took car in, part not in stock, had to book second appointment
While you wait front brake pad change took longer than expected.
wasted a lot of time not starting / finishing as agreed.
As above waiting on call back, now been two weeks and I've called twice and still no response
The price for brake pads was too expensive and not competitive
All good except car wasn't ready at end of the day as promised
Second time booked in for a service. First was for an MOT & service but you forgot the service! I had to come a week later (4 ADDITIONAL half hour journeys to and from you to leave and then pick up). No one bothered to apologise for your error.
Pleased with the car and service on sale, disappointed with everything after. Pickup of the car was smooth and no hassle what so ever considering the salesman turned the car around quickly. Extremely disappointed with after-sale service from repair
I was using Cooper Thames Ditton in the past and it was a mess. This year, however, I've noticed a significant change to better. I hope it stays this way and will improve even further.
Cooper Thames Ditton were extremely helpful, accommodating & efficient. A refreshing complete opposite to Cooper Cobham.
Cost and time delay to get a booking were negatives
Car was ready for collection on a Saturday (2 days late) and it took over 3 hours for someone to be able to serve me & give me my car.
Better than Cooper Banstead ever was, but when I collected the car the service person said all was fine. When I got home and flicked through paperwork, my rear tyres were on 2mm and marked immediate action required!
Please refer to above comments. I have been a customer of Cooper Thames Ditton for nearly 20 years and the last visit left a very bitter taste in the mouth.
We'd read some bad reviews of this dealership and had previously avoided it, but our experience was good and the warranty issues were resolved satisfactorily.
Poor communication prior to service, undertook work without consultation then tried to charge for it, and car damaged during service with garage refusing to acknowledge this/offer to rectify it. Nigh on impossible to reach anyone on phone
Service itself all fine
I arrived at 9am and explained that I had to leave by 3:30pm to pick up my son from nursery. Despite being told my car would be prioritised, it sat on the forecourt for four and a half hours. It was ready at nearly 4pm and wasnt valeted.
Not impressed with the service - even the car washing post mot was poor
Having booked the car in and flagged that it had a rattle I was asked if the car could be kept for more than one day is needed. Called at 4pm to find out is car would be ready and work not started. Lack of communication. don't want to go back.
Serviced as I waited, but only given as an option because the hire car company failed to deliver a hire car on the day despite calling me the day before to confirm it. The cost was as expected. The car was returned nicely cleaned.
Work fine and car fine - just booking and on the day is terrible experience
My car was over filled with oil after my wait And I was made to fell I was undercharged Shock horror
Billie-Jo O'Halloran asked me to send a video of what was happening to my car as I was driving when the faults occurred, which I did but received no response. I tried phoning a few times and was assured I would be contacted, but wasn't.
Impossible to drive in and park my vehicle, far too congested with cars coming in and going out all at the same time, together with a skip lorry trying to deliver a skip. It became a complete stalemate but at least the staff took over.
Excellent customer experience.
the AC didnt work so we had it to give it back to be fixed, surprised this wasnt looked at before handing the car over to us.
Glen Slaughter was out of the top draw. Thoroughly professional and a really nice man to deal with. Answered all our questions in a precise and detailed manner. First class.
They did everything that they said they would
All went very smooth from start to finish
Excellent communication, no pushy sales.Relax and friendly approach Very knowledgeable and answered every query with a kind and reassuring manner
I am here to express my feelings buying the new car okey. There are so much to do about after sales and service.